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Refund Policy

REFUND POLICY
Sendawick, last updated [DATE]

1. Digital, personalised content

Each Page is unique digital content generated automatically for you immediately after payment. Before paying you confirm that you want us to start right away and that you understand that you lose the statutory 14-day right of withdrawal once generation begins (EU Directive 2011/83/EU, Art. 16(m)). Refunds are therefore not available simply because you changed your mind after the Page was generated.

2. Before generation (preview flow)

[Option A: if you offer a free preview before payment] You can see a watermarked preview of your Page before paying. Paying unlocks the final Page; the rule in Section 1 applies from that moment.
[Option B: if generation happens after payment] If generation fails or you cancel before the Page has been generated, you receive a full refund automatically.

3. We fix problems

If your Page is broken (link does not load, animation fails, text missing) or clearly does not match what you ordered, contact [SUPPORT EMAIL] within [14] days. We will repair or regenerate it free of charge, and if we cannot, we will refund you in full. This is your statutory right (Directive (EU) 2019/770) and is not affected by Section 1.

4. Not happy with the wording?

AI-written text is not always perfect. You may regenerate the personal text up to [2] times free of charge from the preview screen and can edit it by hand. If after that you are still unhappy, write to us within [7] days and we will consider a goodwill refund or credit at our discretion.

5. Content removed for policy violations

No refund is due where a Page is removed because it breached our Content Policy or a Recipient asked for its removal.

6. How refunds are paid

Payments are processed by our Merchant of Record, [MoR LEGAL NAME]. Approved refunds are issued by the MoR to the original payment method, usually within [5-10] business days. You may also contact the MoR directly at [MoR SUPPORT URL].

7. Your statutory rights

Nothing in this Policy limits mandatory consumer rights in your country of residence.